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 1 Introduction & Vocabulary — Let's Watch  

Wizard: Hello and welcome back to English For All. In today's episode you're going to learn about commands.
Commands are used to tell somebody what to do. For example, Wizard Number Two, appear!
Please, Mr. Wizard, sit down.
Please, Mr. Wizard, stand up. See?
You'll also learn let's. Let's is used when we want to do something with another person. For example, Mr.
Wizard, let's sit down.
Mr. Wizard, let's stand up.
In today's episode we will also cover supervisors and teamwork. Do you have a good supervisor where you
work? Maybe you're a supervisor. Do you think teamwork is important on the job? Well, it's time for our story
so please pay close attention.
Mr. Wizard, let's disappear!

 2 supervisor

boss; person who watches over and manages workers

 3 be around

to be at this location; to be present

 4 good luck

to wish things go well; to desire a person's good fortune

 5 unlock

to open with a key or a code; unfasten

 6 ready

finished and prepared for a next step or action

 7 take a break

to rest; to stop work for a short time; to take time out

 8 upset

feel unhappy, worried, angry or distressed

 9 apologize

to say you are sorry for doing something wrong

 10 bring

to take or carry

 11 Story Start Up — Getting Ready

Alejandro's new boss, Mrs. Gilmore, wishes him good luck on his first day as assistant manager at the
restaurant. Alejandro tells the workers to open the restaurant. Everyone except Trung, the busboy, is ready to
work. Trung is taking a break. He does not want to obey Alejandro and get back to work.
Customers are upset, so Alejandro does Trung's job and brings them coffee. But, there are two types of coffee:
with caffeine and without caffeine. Coffee without caffeine is called decaf.
While you watch the video, listen for the answer to this question:
What kind of coffee does the customer want?

 12 Story Start Up — Let's Watch  

Mrs. Gilmore: So Alejandro, are you ready for your first day?
Alejandro: Yes, I am.
Mrs. Gilmore: Good. I want to give you Jo's information.
Alejandro: Great.
Who's Joe?
Mrs. Gilmore: Jo is the assistant manager at La Adelita but now manages Lozano's when I'm not around. If you
have any problems, Jo can help you.
Alejandro: Great.
Mrs. Gilmore: Good luck.
Alejandro: Thanks.
---------------
Alejandro: Carmen, please put out the placemats.
Carmen: Okay.
Alejandro: Paul, it's time to open the restaurant. Please unlock the front door.
Paul: Okay.
Alejandro: Pavel, please cut the vegetables for the salad.
Customer: I just don't believe this. I don't believe this.
Look. We've been waiting here for five minutes and this table still hasn't been cleaned. We don't have all day.
Alejandro: Sir, ma'am, I'll have this table ready for you in a minute. Excuse me.
Where's Trung?
Carmen: I don't know.
Customer: I've never had such bad service in all my life. Why don't we just get out.
Alejandro: Trung, what are you doing? Get in there right now. There are customers waiting.
Trung: I'm taking my break.
Alejandro: I didn't say you could take a break.
Get up off your seat, go into the dining room and clean off the table!
Trung: You were a bus boy! You know how to clean tables! You go in there and do it!
Carmen: That couple's really upset. I think they're going to leave.
Alejandro: I apologize sir, ma'am. I'll have this ready in a few.
There you go. Please, have a seat.
Customer: Yeah, bring us two cups of fresh coffee.
Alejandro: Yes, sir.
There's your coffee, sir.
Customer: About time. Is this decaf?
Alejandro: I'm sorry, sir. Did you say decaf?
Customer: Weren't you listening? Yes!
I've had it up to here. Let's go.
Come on. I've had it.
Alejandro: I'm sorry, sir.
Customer: I'm sorry, too. Come on. Let's just go.
Alejandro: Really I am sorry, sir.
Customer: I'll tell you what. We're never coming back here again! Never!
Alejandro: But sir, I -
Trung: Hello, Mrs. Gilmore.
Mrs. Gilmore: Hi Trung.
Trung: Alejandro, why did you pour his coffee? I'm the busboy. You're the assistant manager.
Decaf. Straight black. The way you like it, Mrs. Gilmore.
Mrs. Gilmore: Thank you, Trung.
Trung: So, how was your day?
Mrs. Gilmore: Well, this is not what I had planned to find when I came back.

 13 awful

terrible; horrible, bad

 14 advice

a helpful suggestion, counsel, or an opinion about what to do

 15 teamwork

work in a group and help one another; cooperate with others to get something done

 16 goal

something you want to get, finish, or accomplish

 17 uncomfortable

feeling anxious or nervous

 18 younger

not as old as another person or thing

 19 confusing

not clear; not comprehensible; something that makes you feel uncertain

 20 hectic

busy; wild; fast-moving

 21 embarrassed

feeling awkward, humiliated, ashamed

 22 make sure

to confirm or check that something is done; make certain

 23 proud

having much self-respect; feeling satisfaction over something you did

 24 Life Skills: Teamwork — Getting Ready

At home Alejandro tells his wife, Sofia, about his awful first day as assistant manager. Sofia thinks Alejandro
needs to ask Mrs. Gilmore for advice. Alejandro doesn't want to ask his new boss for help. He thinks he just
needs more time.
Sofia talks about people helping each other at work. This is called teamwork. Alejandro remembers his
co-workers helping each other at his old restaurant.
Alejandro finds the paper Mrs. Gilmore gave him on the first day. She told him to call Jo if he needs help.
Alejandro likes the idea of asking Jo for advice.
While you watch the video, listen for the answer to this question:
Why does Sofia think Alejandro did not ask Mrs. Gilmore for advice?

 25 Life Skills: Teamwork — Let's Watch  

Alejandro: It was awful.
Sofia: What did Mrs. Gilmore say?
Alejandro: Mrs. Gilmore said that I may not be ready to be an assistant manager.
Sofia: Oh, Alejandro did you ask her for advice?
Alejandro: I don't need advice.
Sofia: There's nothing wrong with asking for advice when you need it.
Alejandro: All I need is a little time. It'll be okay.
Sofia: Well I have a feeling you didn't ask her for advice because she's a woman. I know you.
Alejandro: That's not true.
Sofia: Well, man, woman, it doesn't matter. People need to help each other out, especially at work. It's called
teamwork. Everyone works together.
Alejandro: Teamwork. Like when I was a bus boy and I would help Elsie with her customers. And then she
would help Juan, the cook, prepare the food and so on.
Sofia: Exactly, and the important part of teamwork is asking for help when you need it.
Alejandro: I'll be okay.
---------------
Alejandro: Joe...
Jo: Come in. May I help you?
Alejandro: Hi, I'm Alejandro. I'm the new assistant manager at La Adelita.
Jo: Oh yes. Have a seat. Mrs. Gilmore told me about you. So how may I help you?
Alejandro: Well, I'm looking for Joe. I wanted to ask him a few questions.
Jo: I'm Jo.
Alejandro: You're Joe?
Jo: Yes, it's short for Josephine. So what can I do for you today?
Alejandro: So you're Joe?
Jo: Yes, I'm Jo.
Alejandro: But you're a - you're the manager?
Jo: Yes, I am. So you have some questions?
Alejandro: Oh, well -
Wizard: ...and freeze!

 26 Life Skills: Teamwork — Reading

Teamwork
People who work together are a team and the efforts they contribute are their work. Combined, these words are
teamwork. Teamwork is an important part of the job. Teamwork means everyone works to obtain a common
goal. Each person's contributions are good for the team and good for the company. Arriving to work on time,
maintaining a positive attitude, and doing your job well are the first steps to building strong teamwork. Strong
teamwork improves the quality of work for everyone.
Teamwork also means you feel comfortable asking for help. You can ask your supervisors and co-workers for
advice any time you need it. Good supervisors will provide direction and support. They show team members
how to be their very best. Good co-workers make the job safer, easier, and more pleasant. Everyone working
together makes the job more rewarding and helps the company produce excellent products and services. Good
teamwork makes every job better.

 27 Grammar — Let's Watch  

Wizard: So, Alejandro's having problems with the restaurant. Hm. And he looks uncomfortable asking Jo for
help. Hm. Is it because she's a woman? Is it because she's younger than he is? Ha. Ha. Ha. We'll find out in a
minute if Alejandro's too proud to ask for help.
But now today's lesson: Commands!
We use commands to give instructions and when we want someone to do something. Let's watch.
Alejandro: Get up off your seat, go into the dining room and clean off the table!
Customer: Bring us two cups of fresh coffee.
Wizard: When we add please to a command, it's more polite.
Alejandro: Carmen, please put out the placemats.
Carmen: Okay.
Wizard: Great. We also learned about let's. We use let's when we want to do something with another person.
Now let's watch and listen.
Customer: I've had it up to here. Let's go.

 28 Making Choices — Getting Ready (A)

Alejandro isn't comfortable asking Mrs. Gilmore for help with his problems. So, he went to see Jo, the manager
at the other restaurant. He was surprised to find Jo was a woman, not a man. If Alejandro is too proud or
embarrassed to ask for help, how can he learn to be a good assistant manager?
Alejandro does not tell Jo the truth about his job. He tells her everything is great and he leaves. At the restaurant,
the problems are still the same. Alejandro brings coffee to customers because Trung is not around. Mrs.
Gilmore sees this and is not happy. She gives Alejandro bad news after the restaurant closes.
While you watch the video, listen for the answer to this question:
What does Jo say about the time she first started work?

 29 Making Choices — Let's Watch (A)  

Wizard: Alejandro's having problems. But will he ask for help? It's time for you to make a choice for him.
Choice A, Alejandro does not ask for help.
Okay. Let's see what happens.
And action!
---------------
Jo: So you have some questions?
Alejandro: Oh, well.
No, I don't have any questions. I just wanted to meet you. Everything is running very smoothly.
Jo: Really. When I started it was very difficult for me. Everything was confusing and hectic.
Alejandro: Oh, everything is just great.
Jo: No problems with Trung the busboy? He can be difficult sometimes.
Alejandro: None at all.
Jo: Well, great. It's a pleasure to meet you.
Alejandro: Nice meeting you.
Jo: Good luck.
Alejandro: Thank you.
---------------
Customer: Could someone get me some coffee?
Alejandro: Bring some coffee to the lady.
Waiter: Look, I'm not the busboy.
Alejandro: Where is Trung? I'll be right with you, ma'am.
Here you go.
Alejandro: You wanted to see me?
Mrs. Gilmore: Alejandro, please sit down. Every time I see you you're doing busboy work. You do very well as
a busboy but as an assistant manager? I don't think it's working out. I have to let you go. I'm sorry.
---------------
Wizard: Poor Alejandro! He did not ask for help, and now look at him!

 30 Making Choices — Getting Ready (B)

Alejandro admits that he has a hard time asking a woman for advice. Jo says asking for help is part of teamwork.
She helps him with his questions and problems.
Jo tells Alejandro why Trung has a bad attitude. She reminds Alejandro he is the boss. If Trung doesn't listen to
him, Alejandro can fire Trung.
Listen for the answer to this question:
Why does Jo think Trung was difficult?

 31 Making Choices — Let's Watch (B)  

Wizard: Wait a minute! We have one more choice. Let's see what it is again. Choice B, Alejandro does ask for
help. I like that one much better. Let's see what happens when Alejandro makes this choice. And action!
---------------
Jo: So you have some questions.
Alejandro: Well, to tell you the truth, I'm having a difficult time. I'm a little embarrassed to ask but I can use
some advice.
Jo: Embarrassed, why?
Alejandro: Well, I hate to admit it but it's hard for me to ask for advice from...a woman.
Jo: Well, don't be embarrassed. It's not hard for me to give advice to a man.
Alejandro: Okay.
Jo: Asking for help can be difficult, but I've learned that it's an important part of teamwork.
So, what kind of problems are you having?
Alejandro: Well, it's hard to keep up with ...
Jo: Okay, and when you're done counting receipts, make sure you put them in the folder.
Alejandro: Oh yes, I understand it now.
Jo: Oh, and one more thing. Make sure that you always tell your coworkers that they're doing a good job.
Alejandro: Yes, you're right.
Jo: Is there anything else?
Alejandro: Well, I had a problem with the busboy today. He was giving me some trouble.
Jo: Oh, Trung?
Alejandro: Yes.
Jo: Yeah, he can be difficult. He probably thought he was going to be the next assistant manager. But Alejandro,
you're the boss when Mrs. Gilmore is out and if Trung doesn't want to listen to you, then he shouldn't be here.
Alejandro: You mean I may have to fire him?
Jo: As assistant manager, you're allowed to fire employees, if it's justified, and this qualifies.
Alejandro: Really?
Jo: Having responsibilities isn't always easy, I know.
Alejandro: I'm learning that quickly.
Jo: Well, if you have any other questions, call me.
Alejandro: Well, thank you very much for your help.
Jo: You're welcome.
Alejandro: Thanks.
---------------
Alejandro: Everybody, can we all come together please?
I know my first day was not perfect but I just want you to know that I'm happy about yesterday.
Paul, you're an excellent waiter.
Lena, you are great with your customers.
Pavel, your food is delicious.
And Carmen, you are the most gracious hostess I've ever seen.
Carmen: Thank you.
Alejandro: As for Trung, I'm glad you brought the newspaper in today. Please turn to page 14 of the classifieds.
Now read what it says right there in the job section.
Trung: Busboy needed. Day shift. Cosmo's restaurant. What's this about?
Alejandro: That was my old job. They need a busboy. If you aren't happy here, I suggest you go over there.
Trung: Maybe I will.
Alejandro: All right, if you don't want to stay here, take off the apron and leave.
Do you want to stay or go?
Trung: I think I want to stay.
Alejandro: Great. I'm happy to have you on our team. But if you want to stay, we have to learn to work together,
help each other, and take breaks only when I give you permission. Does everyone understand? Okay, let's open
up the restaurant.
Reza: The food here is really good. It just melts in your mouth.
Alejandro: Is everything okay here, guys?
Reza: This place is amazing, Alejandro. You are an excellent manager.
Alejandro: Thanks, Reza, but I'm not the manager.
Elsie: Not yet, but soon Alejandro.
Reza: Hey Alejandro, maybe then you can get us a job here, eh?
Alejandro: Of course.
Paul: I think we're done.
Alejandro: Great.
Thank you for your hard work. I'll see you tomorrow.
Can I help you, Trung?
Trung: Yes, um, I just wanted to thank you for giving me another chance.
Alejandro: You're welcome.
Trung: You're a great assistant manager.
Alejandro: Thank you. Keep up the good work, huh?
Trung: I will.
Sofia: Hi.
Alejandro: Hi, honey.
Sofia: So how did it go?
Alejandro: Very well, thanks to you.
Sofia: Oh Alejandro. I knew you could do it.
Alejandro: Are we ready to celebrate?
Sofia: Of course.
Alejandro: Let's go.

 32 Review and Assessment — Let's Watch  

Wizard: Oh I like happy endings! Alejandro asked for help. You know, asking questions and working together
is important at work, isn't it?
Now let's review some of the grammar we learned today. We learned about commands, when we tell others
what to do, and the use of let's, when we want to do things together.
Now remember to practice your English. Practice with a friend or a group and you will learn more.
Well, see you next time here on English For All!

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