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高级课程
第10单元第01课时

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 1 911 Calls — Basic Story

People can call 911 when they need help. The police will come quickly. This phone number should be used
only in an emergency.
There have been some problems with people using the 911 phone number. More than half of the calls made to
it are accidental. These accidental calls are not real emergencies.
Calling 911 when you do not need it can be very bad. It wastes the time of the people answering the calls. It can
even force someone who has a real emergency to wait before getting the help they need.
Many accidental 911 calls come from cell phones. Keys are sometimes pushed and the call goes through
without the owner of the phone knowing that he has called in an emergency. A group of people is trying to find
a way to fix this problem.
One area is trying a new program that might help solve the problem of accidental 911 calls. This program will
make callers of 911 calls push another key on the phone if it is a real emergency. People hope that change will
reduce the number of accidental 911 calls going through.

 2 911 Calls — Full Story

California Highway Patrol emergency dispatchers are at the ready to help people in crisis. There's just one
problem. More than half the 911 calls they receive come from people who didn't mean to call them at all. But
now there's a program designed to weed out the bogus calls.
Those calls typically come from cell phones. Keys are pushed accidentally and the call goes through without the
owner of the phone realizing they've called 911. Emergency dispatchers then have to take the time to call back
and see if there's a real emergency. Meanwhile, real life and death calls could be waiting.
The Bay Area is experimenting with a pilot program. It's called cellular priority answering. The 911 caller will
hear a recording telling them to press an additional number if it really is an emergency call. It will be tried for
six months on Bay Area 911 calls. If successful, it will then be expanded to other CHP dispatch centers
including those in Sacramento and Stockton.

 3 accident

when something is done without intending to do it

 4 bogus

not real; not genuine

 5 emergency

something urgent that must be taken care of

 6 help

to assist someone

 7 phone

device to call and talk to people far away

 8 police

people hired to enforce the law and protect people

 9 problem

something wrong or not as it should be

 10 quick

fast

 11 reduce

to make it smaller

 12 wait

delay; not get what is needed right away

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